🔄 Returns & Refunds Policy
1. 🕒 Return Window
- You can return items within 7 days of receiving your order.
2. ✅ Eligibility for Returns
- Items must be unused, unopened, and in their original packaging.
- Certain items may be non-returnable due to hygiene or safety reasons.
3. 💸 Refund Process
- Refunds will be issued to the original Cash on Delivery (COD) payment method.
- Please allow up to 7 business days for processing after we receive the returned item.
4. 🔁 Exchange Option
- If you prefer, we offer exchanges for items of equal or lesser value.
- To initiate an exchange, please contact us via WhatsApp at +212 (06) 06 16 00 26.
5. 📦 Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service to ensure the safe return of your item.
6. 🛑 Non-Returnable Items
- Items that have been opened, used, or damaged after delivery are not eligible for return.
- Personalized or custom-made products cannot be returned unless defective.
7. 📞 Contact Us
- For any questions or to initiate a return or exchange, please reach out to us via WhatsApp at +212 (06) 06 16 00 26.